What is Knocket AI
Knocket AI is a real-time chat and customer communication tool for websites and mobile apps. It positions itself as "a contact layer": whether visitors come from the web, a mobile app, or a shared link, they can start a conversation, and you handle it in the same inbox.
Confirmed key features
- Web chat widget: Embed real-time chat by pasting a script snippet into WordPress, Shopify, React, Astro, or a plain HTML page.
- Contact page: Publish a shareable link page where visitors can contact you directly.
- Mobile widget: Provide embedded chat support for iOS and Android apps while preserving conversation history.
- Unified inbox: Reply to conversations from different entry points in one place.
- Telegram replies: After visitors start a conversation on the web, you can reply directly from Telegram with real-time message sync.
- AI customer service agent: Upload documents and FAQs so the AI agent can answer routine questions and hand off to a human when needed.
Use cases
The use cases listed on the official website include SaaS products collecting trial feedback, e-commerce handling cart abandonment inquiries, agencies and studios receiving client requests, coaches and consultants booking conversations, and visitor inquiries for real estate, restaurants, and nonprofits.
Pricing notes
The official homepage states "100% Free" and "Free forever," meaning it is free to use permanently. Specific free quotas, feature limits, or future paid plans are not detailed in the available information, so refer to the actual page on the official website.
How to get started
The workflow described on the official website is: choose a chat entry point (web, mobile, or contact page), configure welcome messages and online status, connect a knowledge base for the AI agent, connect channels such as Telegram and email, and finally reply in the unified inbox or let AI handle it.